Frequently Asked Questions

Great news — it won't break the bank! Pricing at Soap Bar depends on machine size:

• $1 per 8 minutes — High-speed gas dryers (usually done in 24 minutes)
• $6 — Double load washer (9kg) — two level laundry baskets
• $8 — Triple load washer (14kg) — double doonas and blankets
• $14 — Jumbo washer (27kg) — king quilts, thick winter bedding, the whole lot

Complimentary high-strength washing powder is included at every machine at no extra cost.

All Soap Bar locations accept Visa, Mastercard, Amex, Google Pay, Apple Wallet and PayPal. Most stores are fully cashless with email receipts sent automatically. Our Hawthorn laundromat also accepts $1 and $2 coins and has a change machine on-site if you prefer.

Yes — 365 days a year, we never close. We are an essential service and our customer support doesn't take a break either. Open 6am–11:30pm every day of the year, including Christmas, Easter and every public holiday in between. Even Santa needs clean jocks.

Yes you can! Our doors lock automatically at 11:30pm but you are welcome to stay until you finish your laundry. When leaving, just press the exit button by the door to unlock. Make sure you have all your things — you won't be able to get back in until morning. If you have any problems, we're always available to take your call on 1300 18 7627.

Great news — it won't break the bank! Pricing at Soap Bar depends on machine size, so you only pay for what you actually need:

• $6 — Double load washer (9kg) — think two level laundry baskets
• $8 — Triple load washer (14kg) — perfect for double doonas and blankets
• $14 — Jumbo washer (27kg) — king quilts, thick winter bedding, the whole lot
• $1 per 8 mins — High-speed gas dryers (usually done in 24 minutes!)

That's often cheaper — and way faster — than doing multiple loads at home. Complimentary washing powder included at every machine.

Of course! Our dryers are fast — eco-friendly, gas powered, high air flow and very large. Clothes washed at home will take a little longer to dry than clothes washed in our commercial washer/extractors, but our commercial dryers take around 1/5 of the time and energy that your home dryer might. Drying only is always welcome at any Soap Bar location.

Faster than you'd think! Wash cycles take around 27–30 minutes depending on fabric type and temperature. Drying usually takes 30–45 minutes, though our high-speed gas dryers often knock out 1–2 loads in as little as 24 minutes. Request a free SMS alert at the kiosk and we'll text you the moment your cycle finishes.

Always consult your clothing labels first — but here are our dryer settings:

• Delicate — 54°C
• Low — 71°C
• Medium — 82°C
• High — 87°C

When in doubt, go lower and check — especially for synthetics, wool and delicates.

Not necessarily! We provide double-concentrate detergent free of charge at every machine. If you have a preferred brand or sensitive skin, you're absolutely welcome to bring your own — our commercial machines handle all detergents including eucalyptus, white vinegar, bleach and ultra concentrates, with no cross-contamination between loads.

Absolutely — and this is one of the great joys of a self-service laundromat! Running two or three machines simultaneously is completely fine and is actually the smartest way to get everything done in one visit. Just be a good human about it: don't monopolise the entire floor when it's busy, and transfer to the dryer promptly so the next person can jump on.

Technically you can, but we wouldn't recommend it — mainly because someone might helpfully move your clothes so they can use the machine. The good news is, hanging around Soap Bar is actually pleasant. Every location has free high-speed WiFi, device charging ports, wireless charging pads and comfortable seating. We'll also SMS you when your cycle finishes so you always know where things are at.

Ah, the sacred laws of the laundromat. Follow these and you'll be everyone's favourite neighbour:

• Don't be a lingerer. Remove your clothes promptly when the cycle ends — other people are waiting.
• Leave it how you found it. Check drums before use, toss lint in the bin, and please don't leave a trail of dryer sheets.
• Share the love. If it's busy, don't commandeer every large-capacity washer and all three folding tables. We see you.

At Soap Bar? Absolutely yes. Our facilities are cleaned and sanitised regularly. We always recommend giving the drum a quick sniff before loading your clothes — trust your nose. If you spot anything off, don't just suffer in silence! Call, SMS or email us and we can fix most problems immediately, including running an automated drum wash remotely. We'd rather know than not.

Call us! 1300 18 7627. We answer 99.9% of the time, day and night. We can fix most problems on the spot with the magic of technology — remote control, automated drum wash, you name it. We love the opportunity to show you our 5-star customer service.

We do! At our Brunswick West store we have a dedicated 14kg (triple load) machine specifically for pets and their gear. There's also a warm organic DIY dog wash in the car park powered by Dooba — pH-balanced, chemical-free formula. Plus one-handed pet parking, shade and a water bowl sink. Closest to Parkville, Ascot Vale, Moonee Ponds, Pascoe Vale and Flemington.