Frequently Asked Questions

Are we OPEN public holidays and during COVID restrictions?

Yes we are! 365 days a year, we never close. We are an essential service and even Santa needs clean jocks. Our cleaners don’t take a break either. Our Launderette is open 7 days a week, every day of the year and so is our phone support. So don’t be afraid to call, we are here to help and we always remain clean and open.  Click here for more on how to stay safe in your local Laundry.

Do we allow Drying only?

Of course we do. Our dryers are fast; eco friendly, gas powered, high air flow and very large. Clothes washed at home will take a little longer to dry than clothes washed in our commercial washer/extractors, but our commercial dryers take 1/5 of the time and energy that your dryer at home might take.

Can I stay later then 11:30pm?

Yes you can.

Our doors lock automatically at 11:30pm, you are welcome to stay until you finish your laundry. When leaving, just press the exit button by the door to unlock. Make sure you have all your things, as you won’t be able to get back in until morning.

However if you have any problems, we are always available to take your call.

How long does it take to wash and dry my clothes?

Washing takes between 24 to 30 minutes, depending on selected cycle and temperature. Drying apparel can take between 24 to 30 minutes also, depending on the thickness of the item.  You can also request a free SMS alert from our kiosk to notify you when the wash or dry is finished.

Can I use my own washing powder or liquid and fabric softener?

Yes you can, we understand that everyone has different preferences and skin sensitivities. Some like to wash with eucalyptus and white vinegar, while others like bleach and ultra concentrate.  Our machines will take it all and because of the extremely high extraction speeds and the intelligent commercial design, there will be no cross contamination.

Do you have a Pet Washer for dog bedding?

We Do! In our Brunswick store, corner of Heller St & Grantham St, Brunswick West. We have a 14kg (3 basket load) machine for pets and their apparel. There is plenty of customer parking at this store, and we have pet parking. There is also a warm, Organic DIY Dog wash in the car park. So you can get it all so fresh and so clean. This store is closest to Parkville, Ascot Vale, Moonee Ponds, Pascoe Vale and Flemington.

What if I experience a problem?

Call us! 1300 18 7627

We answer 99.9% of the time, day and night. We can fix most problems on the spot with the magic of technology and we love the opportunity to show you our amazing customer service.

What are our Dryer temperatures?

Glad you asked! Firstly please always consult your clothing labels or google care for the material type in question.

Our Dryers are set to the following temperatures:

Delicate = 54° C

Low = 71° C

Medium = 82° C

High = 87° C

Laundry is essential everyday of the year.
Soap Bar Laundrettes are always open and our team available to take your call.
ph : 1300 18 7627